Support Policy Page
Support Policy
At oceybay.com, we are committed to providing exceptional support to ensure a seamless shopping experience for our customers. This Support Policy outlines our approach to assisting you and addressing any concerns you may have.
Customer Support Channels
We offer multiple channels to assist you:
- Email Support: Contact us at Info@oceybay.com for any inquiries, complaints, or assistance needed. Our team aims to respond to your email within 24/7.
- Live Chat Support: Visit our website to chat with our customer support representatives during business hours. We strive to address your queries promptly through this live chat feature.
Operating Hours
Our support services operate during the following hours:
- Monday to Friday: [Operating hours]
- Saturday and Sunday: [Operating hours]
- Public Holidays: Limited support may be available
Response Time
We endeavor to respond to your emails within [response time] during our operating hours. Please note that response times may vary depending on the volume of inquiries.
Issue Resolution
We are committed to resolving your concerns efficiently and effectively. Upon receiving your inquiry or complaint, we will investigate the issue thoroughly and provide a resolution as promptly as possible.
Feedback
Your feedback is valuable to us. We encourage you to share your experience with our support services to help us improve and better serve you.
Contact Us
For any support-related inquiries or issues, please reach out to us at info@shoppingcentre.lk or utilize our live chat feature on the website during operating hours.
